Patientenzufriedenheit
...hängt maßgeblich von
der Arbeitszufriedenheit der Ordinationsmitarbeiter/innen ab!
Die Auswertung von Daten des Europäischen Praxisassessments in Deutschland wurde 2011 in BMJ Quality & Safety publiziert.
Darin sind die Rückmeldungen aus 676 Ordinationen mit 3011 Mitarbeiter/innen und 47168 befragten Patienten ausgewertet.
Fazit: “Results: Patient satisfaction correlates positively with the general job satisfaction of the non-physician (r¼0.25, p<0.01) and no significant correlation was found for the general job satisfaction of practice principals and physician colleagues. Patients’ satisfaction with the practice organisation correlates positively with the general job satisfaction of the nonphysicians (r¼0.30, p<0.01) and their view of practice structure (r¼0.29, p<0.01).
Conclusions: The correlation between non-physician team member satisfaction and patient satisfaction was higher than the correlation between satisfaction of physicians and patients. Patients seem to be sensitive to aspects of practice structure.”
Quelle: BMJ Qual Saf 2011;20: 508-514
